Frequently Asked Questions (FAQs)

What is MJX RC Cars?

MJX RC Cars is a fully registered business and official authorised dealer and supplier of original MJX Hyper Go RC Cars. We supply genuine MJX RC models to customers across the USA, Canada, Australia, and the EU.

 

Do you sell original MJX models?

Yes. We supply original MJX models only. We do not sell fake MJX RC cars, copied versions, replica models, or substituted products. Our focus is on supplying the genuine MJX Hyper Go models with reliable service and support.

 

Do your MJX RC cars come in the original box?

Yes. All MJX RC cars supplied by us come in their original MJX box packaging. We do not repackage fake or copied models as original products.

 

Does the car come with a battery?

Yes. All our MJX RC cars come with a battery included.

 

Does the car come with a charger?

Most MJX RC cars come with a charging cable or charger included, depending on the model. Please check the product description for the exact package contents. Some remote controllers may require separate AA batteries, depending on the model.

 

Are MJX Hyper Go cars Ready-to-Run?

Many MJX Hyper Go models are sold as RTR, meaning Ready-to-Run. This usually means the car comes mostly assembled with the main items needed to start using it, such as the RC car, remote controller, battery, and charging accessories. Exact inclusions can vary by model.

 

Are MJX Hyper Go RC cars good for beginners?

Yes. MJX Hyper Go RC cars are popular with both beginners and RC hobby users because many models are Ready-to-Run, easy to control, and built for fun driving. Some faster brushless models may be better suited for users with more RC experience, so beginners should start carefully and drive in open areas.

 

Are MJX Hyper Go cars brushless?

Many MJX Hyper Go models are brushless, but not every MJX model is the same. Some models may be brushed, while others are brushless. Please check the individual product page before ordering if you specifically want a brushless model.

 

Are MJX RC cars 4WD?

Many MJX Hyper Go models are 4WD and are designed for strong traction, off-road driving, and better control on different surfaces. However, specifications can vary depending on the model, so please check the product listing before purchasing.

 

How fast are MJX Hyper Go RC cars?

Speed depends on the specific MJX model, battery setup, terrain, and driving conditions. Some MJX Hyper Go models are known for high-speed performance, while others are built more for crawling, off-road control, or scale driving. Please check each product page for the correct speed information.

 

Can MJX RC cars be used off-road?

Many MJX Hyper Go RC cars are designed for off-road use and can be driven on surfaces such as dirt, grass, gravel, and open outdoor areas. However, performance depends on the specific model, tyre type, ground condition, and driving style.

 

Are MJX RC cars waterproof?

Some MJX RC cars may have water-resistant electronics, but this does not mean they should be fully submerged in water. We recommend avoiding deep water, heavy rain, mud pools, and wet storage. Water damage can affect electronics, batteries, motors, bearings, and screws.

 

How long does shipping take?

When the product is in stock, delivery is usually approximately 3 to 7 business days. Delivery time can vary depending on your country, region, courier service, customs checks, public holidays, or remote delivery locations.

 

Do you use reliable shipping?

Yes. We do our best to use fast, reliable, and affordable courier services. Unlike many sellers who may use very slow or unreliable shipping methods, we aim to provide a better delivery experience whenever possible.

 

Will I receive tracking information?

Yes. Once your order has been shipped, tracking details will be provided where available. Tracking may take some time to update after dispatch, depending on the courier system.

 

What should I do if my tracking has not updated?

Sometimes tracking updates can be delayed, especially when the package is moving between courier facilities or waiting for a local carrier scan. If your tracking has not updated for several days, please contact us at support@mjxrccars.com with your order number.

 

What if my order arrives damaged?

If your MJX RC car arrives damaged, please contact us as soon as possible. Email support@mjxrccars.com with your order number, photos of the packaging, photos of the product, and a short video showing the issue if possible. This helps us review the problem faster.

 

What if I receive the wrong item?

If you believe you received the wrong model or wrong item, please email support@mjxrccars.com with your order number and clear photos of the item, box, label, and accessories received. Our support team will review the issue and assist you.

 

Do you provide aftersales support?

Yes. We provide aftersales support for customers who purchase from MJX RC Cars. If you have any issue, concern, or question about your MJX RC car, please contact us at support@mjxrccars.com.

 

Can I buy spare parts for MJX RC cars?

MJX RC cars are popular in the hobby market and spare parts are available for many models. Availability depends on the exact model and part required. If you need help finding parts, please contact us with your model number and photos of the part you need.

 

How do I know which MJX model I have?

You can usually find the model number on the product box, manual, product listing, or sometimes on the vehicle body or chassis. If you are unsure, please send us photos of the car and box to support@mjxrccars.com, and we will do our best to help identify it.

 

Can I cancel my order?

If your order has not yet been processed or dispatched, we may be able to cancel it. Please contact us as soon as possible at support@mjxrccars.com. Once the order has already been shipped, cancellation may no longer be possible.

 

Why should I buy from MJX RC Cars?

MJX RC Cars supplies original MJX models only, not fake products or copied versions. We are a fully registered business, an official authorised dealer, and we focus on genuine MJX Hyper Go RC Cars, fast shipping, and reliable customer support.

 

Who owns the MJX brand and product rights?

MJX RC Cars is an authorised dealer and supplier of original MJX Hyper GO models. All MJX product designs, trademarks, copyrights, branding, and intellectual property remain reserved to the original MJX factory in Guangdong, China.